Mi Reserva

Covid-19 Policy

COVID-19 summary

 The safety and well-being of our guests is a top priority for Burleigh House. We’re looking forward to reopening on July 4th .  In preparation we have been busy enhancing our service and hygiene protocols and introducing social distancing measures to welcome everyone back in the safest possible way. . We sanitising our rooms using products that are effective against Covid-19. We have a Covid -19 risk assessment and shall be provided to guests prior to arrival .  

Coronavirus disease (COVID-19) is an infectious disease. The coronavirus spreads primarily through droplets of saliva or discharge from the nose when an infected person coughs or sneezes.

 The main symptoms of coronavirus are: High temperature ,new continuous cough and change of sense of smell and taste.

Pre Arrival

·         At time of booking we ask guests to provide full contact details this is to enable track and trace.

·         We encourage guests to provide an approximate arrival time so that we can manage arrivals of multiple guests and if they can pay over the phone to reduce face to face contact.

·         PPE will be warn by staff and doors will be open should we see guests arriving

·         Handsanitiser will be available at the front door and guests asked to use it on entering

·         Risk assessment sent to guests via email


 

Arrival

·         Should guests arrive at the same time we ask that socal distance of 1metre is maintained.

·         Guests shall be directed to the room rather than shown and given a santised key.

·         A reduction in rooms available to guests means further room to the carpark and within Burleigh House for ease to social distance.

 ·       We have reduced the amount of rooms available to book , allowing further space to enable social distancing.

Rooms


·        Welcome letter is in eachroom to explain procedures to guests

·        Removal of items from the room that are not likely to be needed by guests.

·        Room service can no longer be performed daily. Guests staying 4 nights or more will be able to have room servicing at intervals during the stay unless guest wishes not to.

·        Teas,coffees, milks, sugars will be replenished on request

·        We ask guests to bag up rubbish and leave outside the room with dirty cups which shall be replaced.

Cleaning

 Cleaning

Following the departure of guests, rooms will be been fully cleaned in in accordance with the Covid19 guidelines prior to new guests arriving.

When thoroughly cleaning the rooms, any used item will be removed, all points of contact, light, switches, tv remotes etc, will be sanitised. PPE will be worn by staff cleaning rooms.

Where possible a minimum gap of 24 hours will be left before we clean a vacated bedroom between guests.

All linens and towels are laundered at 60 degrees.

All public areas will be frequently cleaned throughout the day

General

General

Should a guest have symptoms of covid19 prior to arrival please do not travel to us . Should you feel unwell during your stay you must notify us immediately. In line with Government guidance, you will be asked to check out immediately in order to self-isolate at your home address.

Please maintain social distancing of 1 meter within Burleigh House. We ask guests to wear facemasks in the corridors of Burleigh House.

The agreement that guests will follow our temporary new procedures and extra measures whilst on our premises is kindly requested and forms part of the terms and conditions of the booking .


 
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